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Care you can count on.

Privileges to inspire you.

We’re by your side as you take the next step
on your journey with IQOS.


Try IQOS your way

Care you can count on

Made to inspire you

Create an IQOS account, register your device, unlock your extended care and support.


In-store guided trials, device lending, introduction to TEREA variants, guidance and support.

Try an IQOS device at home for [14] days and discover the taste of real tobacco heated, not burned.

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Explore our curated selection of HEETS or TEREA variants.

IQOS trial offered for your device

Try IQOS at home Discover IQOS in-store Flavour rangee



Experiences are better shared.

With our Referral program when you recommend IQOS to an adult friend*, you can both be rewarded.

*Adult smokers who would otherwise continue to smoke or use other nicotine products.

*Adult smokers who would otherwise continue to smoke or use other nicotine products.

Get support

Get all-round support from the moment you choose IQOS.

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.

Online troubleshooting tools for you to fast-track fixing your device.

*Services available upon device registration. Terms and conditions apply.

Enjoy privileges

Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.

Invite a friend* and earn extra benefits for both of you.

Feel the joy of belonging to the IQOS community with invitations to exclusive events, priority access to venues, competition to win prizes and more.

*Adult who would otherwise continue to smoke or use other nicotine products.

Got a question? Find the answer in our FAQs.

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

Find a local IQOS shop with our store locator

Connect directly to an IQOS expert

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Send us a private message and we’ll get back to you in minutes.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

E producto aki no ta liber di riesgo y ta contene nicotina, cu ta adictivo. Solamente pa usuario adulto.

Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.